EXCHANGES, RETURNS & CANCELLATIONS
Free and Easy Returns for 90 Days
At BBQSGRILLS.com we want you to shop with confidence. That’s why, for 90 days from the date of delivery, you can always return new, unused, and resalable items in their original packaging for a full refund minus the manufacturer’s 35% restocking fee (shipping and restocking fees will not be refunded).
For all returns and exchanges, please call 1-866-987-7204 to obtain a Free & Easy Returns code.
If product return or exchange is due to our error or omission, we’ll take care of all costs. For all returns due to defect or damage, we will first work with you to get the product repaired. If a repair isn’t possible, we'll replace your item.
Please note: All returns require a "before" picture in the event your product incurs damage on its way back to us. Returns are processed within 7-10 business days of receipt of our original item and we issue refunds in the same form utilized for payment.
You may cancel or make changes to your order prior to it being shipped from our warehouse. We cannot recall shipments once they have left our warehouse. To make any changes, please contact our customer service representatives at firstname.lastname@example.org or call toll free 1-866-987-7204. To make a cancellation request, please do so in writing via email to email@example.com.
Items returned within 30 days in perfect, unused condition, including all manuals and packaging materials, will be refunded for the amount of the product only. Shipping and restocking fees will not be refunded.
If product is returned in poor condition or there are items missing, we reserve the right to refuse the return or deduct the value of the missing parts.
For Napoleon products, warranty or manufacturing issues must be addressed directly with Napoleon Grills as per their best-in-class warranty found here: (https://www.napoleon.com/en/us/grills/support/warranties).
BBQSGRILLS.COM does not return or exchange Napoleon products because of warranty/manufacturing defects.