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Free Contiguous United States Shipping On Most Napoleon Grills, Electric Fireplaces & Outdoor Kitchens.
Free Contiguous United States Shipping On Most Napoleon Grills, Electric Fireplaces & Outdoor Kitchens.

Price Match

Our Price Match Guarantee

If you find a lower price on an identical item at a local or online retail competitor (including shipping and delivery fees), just show us the competitor’s current ad or show a printout, photo, smartphone display or app, and we’ll match their price.

Our price match policy doesn’t apply to certain brands; installation labor; closeout discontinued, clearance, refurbished, used or damaged items. Limited to reasonable quantities. Can’t be combined with other discounts. 

Price match requests can only be made prior to purchase and will not be applied retroactively to historical orders. 

Price match requests can be denied upon final review.

How do I request a price match?

Contact Customer Service via phone or email for help with your price match request. After you tell us about the item and price you want to match, we’ll verify the information before completing the price match.

What qualifies as proof of a price when requesting a price match?

If you have the competitor’s advertisement, please present the entire printed ad or a photo/photocopy of the ad. Digital versions of printed advertisements are accepted. If you found the price online, please present a link to the price on a qualifying competitor's. A sales associate will then verify the match.

Price match will take into account any shipping and delivery fees. For example, if a competitor is offering an item at $50 plus $10 shipping, the match price will be $60.

Does an item have to be in stock to receive a price match?

Competitor items must be in stock on the competitor’s website at the time a price match is requested.

Can I apply the price match to a purchase of a large number of items?

We reserve the right to limit requests to reasonable quantities. If you’re looking to buy a significant quantity of a specific item, please contact Customer Service to see if a volume discount is available.


Are there any prices that won’t be matched?

The price match policy doesn’t apply to installation labor, clearance, closeouts, discontinued products and refurbished, used or damaged items. We also won’t match a competitor’s rebate offers, sales tax promotions, senior discounts, buy-one-get-one-free sales or advertising/pricing errors.


Should you have any questions about of Price Matching call our Customer Service at 1-866-987-7204 or email us at